If you still face the same issue then you may check for the updated USB device drivers using windows update. Alternatively, if the update fails to register and download the requisite drivers for the device, you can also use the vendor id of the Bluetooth device and look for it in the PCI Vendor and Device Lists. Unknown and uninstalled devices will be listed under Other. The device will have a yellow alert symbol on it. The properties for the device will show that no driver was found.
Each Hardware ID is comprised of some very useful information. Make a note of the PID value. In cases where you have multiple device types listed, narrow down your search by also adding in the VID value.
Once downloaded and extracted, you can point Device Manager to this driver to install the hardware. As an additional resource, please refer to the below links and check if it helps. Note : Links relevant to Windows 8. Hope the above information was helpful.
If you need further information, feel free to write to us and we would be happy to help you. Method 2: Completed steps 1 - 4 with no resolution to the situation. I checked for updated USB Device drivers using windows update. When it came to the paragraph beginning " Alternatively, if the update fails to register and download the requisite drivers Did these sections only apply if the result from Method 2 showed that the device was NOT up to date?
I checked out the additional resource: Install USB 3. In addition I reconnected the device to my old laptop Windows Vista and it worked fine. Details required : characters remaining Cancel Submit. Thank you for posting in Microsoft Community, we appreciate your interest in Windows This circumstance can occur if the device hardware fails or if the device driver fails.
Hope this helps. Please respond if you have any further related query. They were the first place I tried to get help with this problem. So I am no further forward. I have come across messages on various forums talking about DVD not being recognized after upgrade to Windows 10, and many - but not all - users saying that a registry edit solved their problems. Now this is a all a bit of a foreign language to me! And I am not very computer-wise. Unfortunately my problem is still not sorted.
Thanks in advance. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hi Jenny, Thank you for posting in Microsoft Community.
The drive contains a 2. You'll need to press your finger against the rectangular gold scanning area a few times to save its unique pattern of whorls and swirls. The dpi capacitive surface is more efficient than swipe scanners and is big enough for all but the largest fingers.
The software can hold the characteristics for five different fingers, so several people can share a Bio Drive though you can't partition the drive by user. You can also set up a keyboard password to bypass the fingerprint scanner and open the key. Once your prints are registered, the Kanguru Bio Drive is locked and its contents are hidden from view.
Only the registered finger or the backup password can open it. Over the course of three weeks of daily use, the key never provided access to the wrong finger, but it often rejected the correct finger, requiring several attempts; one time, we gave up and used the password backup. On the other hand, it was much easier to use than the TouchGuard, which requires that you reencrypt files that you've opened, or they'll be saved unencrypted. With the Bio Drive, you just remove the key from the computer, and its contents are protected.
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