It looks like Norton may have finally picked up and removed this mess. It's listing it as "trojan. Fakeavalert" and required a restart to remove it. I'm not seeing the pop-ups anymore or the icon in my taskbar. Do you think I need to continue with what we were working on? Yes, very much so. You may have gotten some of the more obvious things removed, but the goal is to eliminate the infection and any changes it made there. Now it will not being making a return visit. Malwarebytes listed that rogue software nicely, so removed all the components in that scan.
Looking good at this point, though it is best we add a review scan to be sure, before we clean up what our work added there. Go here and run the Kaspersky online scan, and post back the log it creates it requires IE.
To use the scan, accept the agreement and make sure you allow the ActiveX object to download and install check the "yellow bar" at the top of IE if needed to allow this. Once the download has completed click Next , then Scan Settings , then make sure the " extended option " is checked leave all others as they are and click OK. Then click " My Computer " to begin the scan. Save the Report as a text file and post that back here. To save it as a text file, still with the page in Internet Explorer, go to the top of the page and select File - Save As LiveUpdate Object is locked skipped.
DAT Object is locked skipped. CAdDA0 Object is locked skipped. That must have been a chore posting, with all those SpySweeper Quarantined items listed. But it can serve as a reminder you should go ahead and clean SpySweeper's Quarantined files now.
The Kaspersky log looks good. Mostly normally locked system functions, MBAM's downloader still being mistaken for Winfixer infection and just an alert on the uses of a IE password viewing tool you have used there. Looks cleaned up nicely now. Any issues before we finish by cleaning up what our work added there? Yeah, that was a big copy and paste But well worth the effort. Everything seems to be running smoothly. Though you may opt to keep MBAM for periodic updated scans there.
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The second told me that the two programs would conflict with the spyware protection and firewall that were part of Norton AV I assumed that to be wrong, because if it were true, what would be the point of spending more money for Norton Internet Security? While it seemed highly improbable that Symantec would deliberately make NAV incompatible with two popular security products - particularly when it's busy complaining about alleged anti-competitive moves by Microsoft - the responses of Symantec's support reps made him wonder.
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