Uninstall gathering required information

I'm working on uninstalling and reinstalling iTunes as well. I got the error trying to uninstall through the control panel. I am following up and will get back to you asap. ScarletPathos said:. Click to expand Reaction score I had a problem similar to this with iTunes. It turned out to be ESET security. Killed the process and it worked like a charm. Of course It took about 3 hours to finally figure that out. This was an odd one for some reason the uninstaller was called twice and program was uninstalled twice, when re-installing it started 2 instances of windows installer when i killed task on one it finally installed and works no problem.

Galdorf said:. You must log in or register to reply here. Similar threads. Tech Savvy Sep 16, Servers. Replies 1 Views Sep 16, bitznpcz. Replies 13 Views 1K. Apr 16, Tlong. Replies 6 Views 1K. Oct 4, Encrypted Existence. HP G7 us laptop w backlight issues. Then press the Start button to fix MSI.

We hope that our solutions solved the gathering required information error with the Windows Installer. Restoro has been downloaded by 0 readers this month. Commenting as. Not you? Save information for future comments. The gathering required information error from the Windows Installer prevents you from uninstalling programs with the MSI Windows Installer.

Start by updating your Windows 10 build version as it will also solve the Installer issue. You can also use a dedicated tool to uninstall the software in Safe Mode.

Reregister the Windows Installer Service to fix the gathering required information stuck issue. To fix various PC problems, we recommend Restoro PC Repair Tool: This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance.

Hi, We have some problems with our Wise installations on a Windows Server x On uninsta I assume this is happening at a customer site and you don't have access for this reason.

Why don't Sorry, I put my message in the wrong forum. There is nothing I can recall which would enable me to give you a quick solution to this issue. We will go next week to install it on their server. The application was uninstalled with the Micro Filemon, regmon and procmon, together with the installation log, should normally give you sufficien Broadcom Employee.

Migration User. Posted Mar 10, PM. Reply Reply Privately Options Dropdown. On uninstall, the uninstall dialog hangs during an infinite time with the message "Gathering required information". When we try to install the next version of our product, the install hangs before copying the files. Unfortunately, we don't have access to the server and we can't have the logs.

Thanks in advance, Alexandre. RE: Gathering required information hangs. Posted Mar 11, PM. Why don't you set up your own Windows X64 server and do some testing of your own? What version of windows installer are you developing on?

Is is the same version that is running on the X64 server? Also, are you installing per machine or per user? Trying to uninstall a per-user installation with a different user account to the one that performed the install is going to run into problems.